POLICIES

We ship pan-India with insured, tracked couriers. Orders are dispatched within 2–4 business days of payment confirmation; metros typically deliver in 3–5 days and the rest of India in 5–8 days. Remote pincodes may take longer.

Every parcel is packed collector-grade, and we send real pack photos of your exact piece on WhatsApp before dispatch. You'll receive tracking and delivery updates on WhatsApp and email.

Shipping is free on orders above ₹2,499; below that, a flat shipping fee is shown before you pay. Cash on Delivery (COD) is available on eligible pincodes and a small COD handling fee may apply. For high-value figures we may verify the order over WhatsApp before dispatch.

Want to see your exact piece before it ships? Ask our Customer Care on WhatsApp and we'll send photos or a video before dispatch — we do this to avoid any dispute later. If a courier returns a parcel to us (wrong/incomplete address, repeatedly unavailable, or COD refused at the door), we'll reach out to re-ship; re-shipping charges may apply.

Record a continuous video while opening your parcel. It is the only evidence we accept for any dispute about damage, missing items or a wrong piece. Claims without an unboxing video cannot be processed.

No returns or refunds are accepted once a product's seal or packaging has been opened. Sale items are non-exchangeable, non-replaceable and non-refundable.

Replacements are not available for manufacturing defects — these are the manufacturer's responsibility, and tolerances in paint, joints and packaging vary by brand. If we agree to evaluate a piece, it must be shipped back to us in its original packaging; a replacement is processed only after the original is received in its original condition. Damaged or tampered items are not eligible for replacement or refund.

Approved refunds are processed within 7–9 working days from the cancellation date, to the original payment method. COD orders are refunded to a bank account or UPI ID you provide.

Changes to an order (quantity, variant, address) must be requested within 24 hours of placing it, on WhatsApp or email with your order number.

A 5% processing charge plus applicable GST is deducted from the refund on any cancellation. If an order is cancelled after it has been shipped, shipping charges are also deducted from the refund.

Pre-orders are placed against a non-refundable deposit (NRD). If a pre-order is cancelled, the NRD is forfeited — see the Pre-order Terms below for the deposit percentages by brand.

We may cancel an order (with a full refund, no charge) if an item is out of stock, mispriced due to an error, fails our authenticity check, or the delivery pincode is not serviceable. We'll always tell you why on WhatsApp or email.

Pre-orders let you reserve upcoming releases against a non-refundable deposit (NRD). The deposit locks your piece and the price shown at booking.

For premium brands — Sideshow, Hot Toys, Prime 1 Studio, Threezero and Queen Studios — the non-refundable deposit is 25–35% of the price. For other brands the deposit is shown on the product page at booking. In all cases the NRD is forfeited if you cancel.

The remaining balance is payable before dispatch — we send a secure pay-link on WhatsApp when your item is ready to ship. If the balance stays unpaid after we request it, we may release your reservation and the NRD is forfeited.

Release dates are manufacturer estimates and can shift; we'll keep you posted. If a pre-order is cancelled by us (e.g., the manufacturer cancels the release), your deposit is refunded in full or converted to store credit, at your choice.

We collect only what we need to fulfil your order — name, contact number, email, delivery address and payment status — on the lawful basis of performing your order and, where you opt in, your consent for updates. We also keep a record of your orders and support conversations so we can help you.

Payments are handled by our PCI-DSS-compliant gateway (Cashfree / Razorpay). We never see or store your full card number, CVV, UPI PIN or net-banking credentials — those go directly to the gateway.

We share the minimum necessary with the partners that run the store: the payment gateway (to take payment), courier partners (to deliver), WhatsApp/email providers (to send order updates), and our hosting and database providers. We do not sell your data and we do not share it with third-party advertising networks.

We run our own first-party, privacy-preserving analytics to understand what shoppers search for and how they find us. It uses an anonymous site identifier (a first-party cookie) and records searches, pages viewed, the site that referred you, and links you click away to. We store only country-level location — never your raw IP address. If your browser sends a 'Do Not Track' signal, we honour it and collect nothing.

We keep order and invoice records for as long as tax and company law require (GST invoices are retained for the statutory period). Marketing consent is kept until you withdraw it. Anonymous analytics is retained in aggregate.

Our store is intended for adults. We do not knowingly process the personal data of anyone under 18 without a parent or guardian; if you believe a child's data has been shared with us, contact our Grievance Officer and we'll delete it.

You can ask us to access, correct, or delete your personal data, withdraw consent for updates, or nominate someone to exercise your rights. Contact our Grievance Officer (see Contact & Grievance below) and we'll respond within the timeline set out there. If you're not satisfied, you may complain to the Data Protection Board of India.

This website is operated by BazingaToyz (“we”, “us”, “our”). By visiting the site or purchasing from us you agree to these terms, together with our shipping, returns, cancellation, pre-order and privacy policies above. You confirm you are of the age of majority in your jurisdiction, or have a guardian's consent.

All products are 100% authentic and officially licensed. Prices are in INR and inclusive of GST unless stated; a GST invoice is issued with every order. Prices, availability and the service itself may change or be discontinued without notice. An order is confirmed only once payment is received (or a COD order is verified). Product images are representative; minor variations in packaging or accessories may occur per the manufacturer.

We may refuse service, limit quantities, or cancel orders that appear fraudulent, unauthorised or mispriced due to an error, and will refund any amount paid. You agree to provide accurate account, billing and delivery information. Changes to an order must be requested within 24 hours (see Cancellation Policy).

Content on this site (text, images, branding) is owned by us or our licensors and may not be duplicated, copied, sold or exploited without permission. Licensed characters and logos are the property of their respective owners. Anything you submit (reviews, comments, photos) may be edited and used by us without obligation of confidentiality or compensation.

You agree not to use the site for any unlawful purpose, to infringe intellectual-property rights, to transmit harmful code, or to interfere with the service. Breach may result in immediate termination of service.

The service and products are provided “as is”; we do not guarantee uninterrupted or error-free service. To the extent permitted by law, BazingaToyz and its affiliates are not liable for indirect, incidental or consequential damages arising from your use of the service. You agree to indemnify BazingaToyz against claims arising from your breach of these terms or of any law.

These terms are governed by the laws of India and are the entire agreement between you and BazingaToyz. We may update them; continued use of the site after an update constitutes acceptance. Questions about these terms: see Contact & Grievance below.